• Supply chain management overview
• Linkage between supply chain strategy andoperational processes
• Information flow
• Variability of demand and impact
• Demand management & customer service

• Procurement and supply management
• Logistics management as it relates to SCM
• The global trends in modern logistics management

• Characteristics of different modes of transportation
• Freight planning
• 3rd party service providers
• Trucking - TL & LTL, parcels
      -- Fleet operation and management
      -- Specialized vehicles
      -- Tractor Trailer model
      -- Equipment maintenance
      -- Trucking safety and driver training
• Intermodal transportation - international best practices
      -- Characteristics and operations
      -- Intermodal movement components
      -- Equipment management and control

• Railroads - mode characteristics
• Air cargo - Aircraft characteristics
      -- Cargo acceptance
      -- Handling facilities
      -- Documentations and charges
• Water carriers - Overview of the maritime shipping industry
      -- Structure and business of worldwide shipping
      -- Vessel types
      -- Role of intermediaries involved in shipping

• Production and Inventory management
• Distribution and Inventory Control
• Inventory Purposes and role in Customer Service
• Inventory holding costs
• Methods of Controlling Inventory
• Performance Measurements
• Methods to Cut Inventory Costs

• VMI, Just-In-Time and Lean Approaches
• Warehouse & Distribution centers planning & design
• Warehouse & Distribution management
• Warehouse Safety & Security
• Materials storage & handling
• Packaging
  

• Globalization of business
• Political & legal environment
• Import/Export procedures
• Global transportation
• Ocean shipping
• Containerization & intermodalism
• Air shipping
  

• Inco terms
• Role of service providers and intermediaries
• Customs and free trade zones
• Port and cargo security
• International cargo security regulations

Operations Management

• Finance management
• Human resources management
• Marketing and Business development
• Customer service and customer relationship management
• Process management, and Re-engineering
  strategies and tools
• Key Performance Indicators

• Quality management tools
• Project management
• Change management
• Knowledge management
• Leadership and team building